Docs - Get unstuck
Find the right place when you are blocked
Match the problem to the smallest recovery action instead of starting the whole website again.
Use the current screen’s primary action first. If it cannot continue, preserve the project and report the visible message with the project name and approximate time.
What to send support
Use Contact with the project name or identifier, affected page or published site address, exact visible message, approximate time and timezone, and the last action you took. A screenshot can help after removing private information. Say whether the issue is private preview, public site, account access or a DriftLess purchase.
- For Selling, check the selected path, monitored email, price/currency, visibility and confirmed link before reporting a broken action.
- For photos, check the role, rights, saved piece facts and whether integration is still pending.
- For buyer orders, delivery, returns or refunds, contact the maker first; use the payment-provider receipt for payment disputes. DriftLess cannot see or refund those sales.
- Never send passwords, recovery codes, card/bank details, identity documents or provider credentials.
How to use this
- 1For a guest claim problem, stay in the original browser and check whether the website is still within its claim window. For an already claimed project, sign in to the account that kept it.
- 2For a stopped generation or stale preview, keep the retained version and distinguish Reload from Recover from saved work before acting.
- 3For a publication blocker, answer it on Publish or follow its specific destination to Selling or Studio.
- 4For a photograph or product, review its rights, role, name, description, currency, price, availability, and public action.
- 5For a DriftLess plan or credit payment, use Account billing; for a buyer purchase, contact the maker and payment provider.
- 6For a self-hosted export problem, confirm plan, eligible static site, GitHub connection, and private repository access.
Keep in mind
- Do not treat Start over as a repair for a saved project. It discards unfinished setup and cannot restore an expired guest website.
- Support needs the visible message and approximate time, not passwords, payment details, or provider keys.
blocked maker websitepublication problemselling problemaccount billing help
Last reviewed: 2026-09-02