FAQ · Getting unstuck
What should I do if I cannot sign in?
Use the same sign-in method and the recovery options you previously configured.
Return to the email and sign-in method used for the account. Password reset applies to password sign-in; a passkey or linked sign-in method follows its own prompt. For two-factor authentication, use an available recovery code if you cannot use the authenticator.
If you still cannot get in, contact support with the account email and the visible error. Never send your password, passkey secret, authenticator code, recovery codes, or identity documents in the message.
Last reviewed: 2026-09-02