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Docs - Selling and customer enquiries

Let people enquire about your work

Present your work and let customers contact you before agreeing price, timing and payment.

An enquiry website is a complete shop front for a maker who discusses a piece or commission before a sale. The visitor sees the work and writes to your public email. You agree the request, price or deposit, timing, delivery and payment outside DriftLess. You do not need a payment-provider account to use the enquiry path.

Example: agree a custom piece in conversation

A visitor asks about a made-to-order bowl. You discuss size, finish, price and any deposit, then send payment instructions using the method you already use. DriftLess does not create an invoice, collect a deposit, track that order or refund the sale. Include a short How I work explanation only when those facts are already true.

How to use this

  1. 1Open Selling for the correct project and choose Enquiries only when customers should write to you first.
  2. 2Save the public email you actually monitor. This is separate from your account sign-in email.
  3. 3Describe the work and any real commission, lead-time or deposit facts. Do not invent a fixed price for a custom request.
  4. 4Review the private website and test that its enquiry action opens a message to the exact public email.
  5. 5Complete applicable publication facts and publish only when the site accurately represents what you can offer.

Keep in mind

  • The current Delivery/shop terms form can require a currency before saving. Use the real currency for your quotes; this does not create a payment link or require a fixed price for commission-only work. If a required setting cannot be confirmed, keep the preview private and ask support.
  • An enquiry opens the visitor’s email app; it is not a DriftLess inbox, an order or proof that a message was sent. Check the public mailbox yourself.
  • An existing payment link is optional. Do not switch an established enquiry site to payment-link selling unless that is the customer action you now want.
enquiriescommissionpublic emailno payment accountdeposit

Last reviewed: 2026-09-02