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Handle refunds with your own payment provider

Return an eligible amount without exceeding what the buyer paid.

Refunds for maker-supplied payment links are handled in the maker’s payment provider. Apply the published return terms, check the amount already returned, and keep the customer informed.

How to use this

  1. 1Open the payment in the provider account and confirm the customer and amount.
  2. 2Check earlier refunds before choosing a full or partial amount.
  3. 3Submit the refund through the provider’s secure controls.
  4. 4Record the result and tell the customer what timing to expect.

Keep in mind

  • A refund cannot exceed the remaining refundable amount.
  • Refund timing and fees follow the chosen provider’s current terms. For a payment dispute, buyers use the instructions on that provider’s receipt; DriftLess support cannot refund maker sales.
refund maker orderpartial refundpayment provider refund

Last reviewed: 2026-09-02